Returns & Refund Policy

At Premium Co Groceries, we strive for the highest quality in every order; however, due to the perishable nature of our products, returns are handled on a case-by-case basis to ensure food safety and customer satisfaction. If you receive an item that is damaged or incorrect, please notify us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Examine your grocery items immediately upon arrival to ensure everything is fresh and matches your order manifest.

• 2.
  Document Issues

  Take clear photographs of any damaged packaging or quality concerns to help our team process your claim efficiently.

• 3.
  Contact Support

  Email our support team at [email protected] with your order number and photos within 24 hours of receipt.

• 4.
  Receive Resolution

  Once reviewed, we will issue a refund to your original payment method or arrange for a fresh replacement to be delivered.